❓ Frequently Asked Questions (FAQ) – GTAA Cookware

1. What types of cookware do you offer?

We offer a wide range of premium cookware including non-stick frying pans, stainless steel saucepans, cast iron skillets, sauté pans, stockpots, and versatile multi-purpose sets. Each product is carefully designed to ensure durability, even heat distribution, and ease of use.

2. Are your products safe to use on all stovetops?

Yes! Most of our cookware is compatible with gas, electric, ceramic, and induction stovetops. Please check the product description for specific stovetop compatibility to ensure optimal performance.

3. How do I care for my GTAA cookware?

To maintain the longevity of your cookware, we recommend hand washing with mild soap and a soft sponge. Avoid abrasive materials and harsh chemicals. Most of our non-stick pans are dishwasher safe, but hand washing is always preferred to preserve the coating.

4. Do you ship internationally?

Yes, we ship to select countries outside the United States. Delivery times and shipping fees vary depending on your location, and customers are responsible for customs duties, VAT, and import taxes.

5. How long does shipping take?

·         Standard Shipping (U.S.): 3–5 business days, free of charge.

·         Expedited Shipping (U.S.): 2–3 business days, additional fees apply.

·         International Shipping: Delivery times vary depending on customs processing and local carriers.

6. Can I track my order?

Absolutely! Once your order ships, you will receive a tracking number via email. Tracking information typically updates within 24–48 hours after shipment.

7. What is your return and refund policy?

We accept returns within 30 days of delivery for unused, undamaged products in their original packaging. Refunds are issued to the original payment method after inspection. For defective or damaged items, we offer replacements or full refunds at no extra cost.

8. Do you offer warranties?

Yes, all GTAA Cookware products come with a limited 1-year warranty against manufacturing defects. Our warranty does not cover normal wear and tear, misuse, or accidental damage. Please contact us with proof of purchase for any warranty claims.

9. Can I exchange an item for a different size or model?

Yes! Exchanges are possible for products of equal value. Customers must contact our support team at admin@gtaainvest.shop within 7 days of receiving the item and provide order details and reason for exchange.

10. Do you offer bulk or wholesale orders?

Absolutely! GTAA Cookware works with restaurants, culinary schools, and businesses for bulk or wholesale purchases. Please reach out to admin@gtaainvest.shop with your inquiry and order details.

11. What should I do if my order is lost or delayed?

While rare, delays can occur due to weather, carrier issues, or customs. Please contact us immediately if your order has not arrived within the expected delivery window. We will assist you in filing claims and tracking your package.

12. Can I get cooking tips or recipes for using GTAA Cookware?

Yes! Our website and social media channels often feature tips, recipes, and product guides to help you make the most out of your cookware. We are passionate about helping you enjoy cooking and creating memorable meals.